Terms of Service and Policies
General Terms
Booking and Scheduling
- Confirmation: All bookings require written confirmation
- Cancellation: 48-hour notice appreciated. No deposit is required — your booking is confirmed by signing the contract.
- Rescheduling: Postponement for weather or emergency at no additional cost
- No-show fee: $100 CAD if the customer is not available at the scheduled time
Access Requirements and Preparation
- Clear access paths to the items being moved
- Elevator bookings (customer's responsibility)
- Parking permits where required
- Furniture disassembly and reassembly is included — time continues to run normally
Pricing
- Long carry (>100 ft): $50/hour additional
- Waiting time: Charged at the regular hourly rate
- Very heavy items (>150 lbs): A special handling fee may apply
Cancellation Policy
Cancellation Notice
- Cancelled 48 hours or more in advance: No charge
- Cancelled less than 48 hours in advance: No charge, but please let us know as soon as possible so we can free up the time slot
- No-show on the day of service: $100 CAD fee — the crew and truck were reserved for you
Exceptions
Cancellation Process
- Contact us as soon as possible by phone or email
- Provide your quote number and service details
- Written confirmation of the cancellation will be sent to you
Insurance and Liability
Insurance Coverage
PMG Moving carries $2,000,000 in liability insurance covering:
- Damage to customer belongings during transport
- Damage to property at the origin or destination
Damage Policy
PMG Moving takes great care of your belongings. However, minor wear marks may occur, including:
- Light scuffs on furniture surfaces
- Small scratches on wood or plastic items
- Small pressure marks from protective wrapping
- Dust accumulation during transport
Reporting Damage
- Immediately upon delivery – before our crew leaves your location
- Within 24 hours – for items discovered damaged after unpacking
- With photographic evidence – clear photos of the damage
Claims Process
- Report immediately – Contact us within 24 hours
- Documentation – Provide photos and a description of the damage
- Deductible – A $200 CAD deductible applies to claims
- Insurance referral – We forward the claim to our insurance provider
- Assessment – The insurance adjuster evaluates the claim
- Resolution – Repair or replacement arranged if approved
Privacy Policy
Information We Collect
PMG Moving collects the personal information necessary to provide our moving services, including:
- Name, address and phone number
- Origin and destination addresses
- Description of the contents to be moved
- Payment information
- Where your visit came from (for example, the ad campaign that brought you to our site)
- Technical security data when you send a form (IP address, country, browser type), to prevent spam and fraud
How We Use Your Data
Your data is used exclusively to:
- Provide our moving services
- Contact you regarding your booking
- Process payments and claims
- Improve our customer service
Data Security
PMG Moving uses reasonable security measures to protect your personal information against unauthorized access, alteration or destruction.
Access to Your Data
You have the right to access, correct or request the deletion of your personal data. To exercise these rights, please contact us directly.
Cookies and Measurement Tools
Our website uses Google Analytics, Google Ads and the Meta pixel to measure site traffic and how well our ads work. These tools stay off until you accept them in the cookie banner. You can change your mind at any time with the "Cookie settings" link at the bottom of every page. These providers may process some data outside Québec.
Retention
We keep your information for as long as needed to prepare your quote, perform the service and meet our legal and tax obligations, then we destroy it securely.
Person in Charge of Personal Information
The person in charge of the protection of personal information at Transport et Déménagement PMG inc. is the company's president. For any question or request for access, correction or deletion: [email protected] · 514-831-1764.
Questions or Concerns?
If you have questions about these terms or need to file a claim, please contact us:
PMG Moving
Montreal, QC, Canada
Service hours (moves): 7 days a week, 7 AM to 9 PM · Office hours (quotes and replies): Mon to Sat, 7 AM to 6 PM
Response times:
- Damage reports: Call within 24 hours
- Service day issues: Call immediately
- General inquiries: Email response in under an hour (Mon to Sat, 7 AM to 6 PM)